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National Community Housing Standards Manual

What is Community Housing

The National Community Housing Accreditation Council held its inaugural meeting in January 2000. The Council was auspiced by the National Community Housing Forum.

The objectives of the Council were:
To help develop and review service standards and accreditation systems around the country for community housing providers;
To ensure national consistency between such systems;
To ensure that such systems provide continuous quality improvement for providers;
To provide quality assurance to tenants and other stakeholders nationally (as well as through state and territory systems).
To collect national data on accreditation outcomes to identify systemic weaknesses and strengths in developing community housing.

Council members represented tenant interests, expertise in community housing, accreditation experts, jurisdictions which implemented the standards and accreditation system and those intending to.

The National Community Housing Accreditation Council developed the following policy statements and glossary in pursuit of the above objectives. The policies as a whole aimed to encourage and facilitate national consistency in quality improvement and accreditation programs and to encourage jursidictions to improve the accessibility of such programs.

Download

Relationship between accreditation and regulation

PDF Document (52K) Download Here

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Enabling providers to participate in quality improvement intitiatives and accreditation

PDF Document (48K) Download Here

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Recognition of parallel accreditation standards

PDF Document (48K) Download Here

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Complaints and Appeals

PDF Document (108K) Download Here

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Glossary of quality improvement terms

PDF Document (140K) Download Here

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Accreditation and quality improvement tools

PDF Document (80K) Download Here

 
The following members made up the National Council until is closure in 2006.

Terry Maller Tenant Representative and Chair
Foundation Housing

  Karen Barnett
Port Phillip Housing Association, Vic.
  Jennifer Blackwood
Intellectually Disabled Accommodation Assoc., SA
  Faye Brockelsby
Coalition of Community Housing Organisations of ACT
  Kerry Brown
Qld Accreditation Committee
 

Carol Croce
Community Housing Federation of Australia

  Narina Dahms
ACT Department of Disability, Housing & Community Services
  Janice Dennis
Management Standards & Accreditation Unit, NSW Aboriginal Housing Office
  David Ellis
Swinburne University
  Mary Marshall
Vic Office of Housing
  John Mason
NSW Accreditation Committee
  Jan Sundberg
South Australian Community Housing Authority (SACHA)
  Leanne Sales
Australian Government Department of Families, Community Services and Indigenous Affairs
 

Dan Jenkins Observer
Qld Standards & Accreditation Unit

 

Ben Wong Observer
NSW Standards & Accreditation Unit

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