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Department of Housing Policy Manual – Policy EST0005A: Mutual Exchange |
NSW Department of Housing
Head Office: Locked Bag 4001,
Ashfield BC NSW Australia 1800
Phone (02) 8753 8000
Fax: (02) 8753 8888
feedback@housing.nsw.gov.au |
www.housing.nsw.gov.au
and select Policies, then Public Housing Operational Policies. Scroll down and click on Mutual Exchange. |
The Mutual Exchange program helps tenants already housed by the NSW Department of Housing find other tenants who might want to exchange dwellings. |
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Developing effective housing management policies to address problems of anti-social behaviour |
Keith Jacobs & Kathy Arthurson for AHURI, Southern Research Centre.
AHURI
Level 1, 114 Flinders Street
Melbourne, VIC, 3000
Phone: (03) 9660 2300
Fax: (03) 9663 5488
information@ahuri.edu.au |
www.ahuri.edu.au
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An academic research paper on ASB, its causes and potential responses to it. May help housing providers to consider whether ASB is affecting their community and what arrangements they might put in place, particularly any potential for collaborative arrangements. |
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General Tenancy Fact Sheets |
Residential Tenancies Authority (RTA)
GPO Box 390, Brisbane, Qld, 4001.
Phone: 1300 366 311
Fax: (07) 3361 3666 |
www.rta.qld.gov.au |
The RTA produces Fact Sheets for tenants, lessors, and agents covering a wide range of topics for general tenancies. |
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Good Practice for Improving Disadvantaged Single Young People’s Access to Community Housing
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Community Housing Federation of Australia (CHFA) & National Youth Coalition for Housing (NYCH)
CHFA
PO Box 302, Woden ACT 2606
Phone: (02) 6232 5043
Fax (02) 6232 5048
chfa@chfa.com.au |
www.chfa.com.au
Search for documents to download”, type in ‘Access’ and click on Search. Click on title of publication to download the document. |
Ideas for good practice can be found at the end of Chapters 4, 5 & 6.
These provide an indication of how community housing providers have responded to the difficulties young people experience in accessing the sector and maintaining tenancies. |
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Good Practice Guide 3 - Housing Access: Eligibility & waiting lists
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Provides purpose and principles of why community housing service providers require policies for eligibility and waiting lists and what they should cover.
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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Good Practice Guide 4 – Prioritising applicants for housing
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
This resource covers purpose, principles and practical issues related to prioritising applicants.
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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Good Practice Guide 5- Matching people to houses
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Covers why community housing providers should have policies and procedures for the allocation of housing and what the aims of such policies are.
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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Good Practice Guide 6 – Starting a Tenancy |
NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Refers specifically to the 'starting' of a tenancy, and all the legal and practical processes associated with establishing and settling a new tenant into their new home. |
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Good Practice Guide 7 - Responding to Tenant Breaches
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Focus on anti-social behaviour rather than rent arrears. Covers definitions of breach, purpose and principles, practical issues & putting principles into practice. Includes a policy & procedure checklist. |
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Good Practice Guide 8 – Ending a Tenancy |
NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Resources for Housing Management. Find Good Practice Guides (1998-2004) and click on more info to access an order form. |
Considers why organisations need policies for ending tenancies, what they should cover and how to review existing policies and practices.
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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Good Practice Guide 9 – Rents and Rebates
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Focuses on setting and reviewing rents and rebates.
Checklists, sample forms, formats and model policies and procedures are provided on disk.
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Good Practice Guide 10 – Rent Management |
NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
Focuses on the collection, recording and receipting of rents, along with the prevention and management of rent arrears. |
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Good Practice Guide 12 – Vacancies and Empty Property
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Find Good Practice Guides (1998 - 2004) and click on more info to access an order form. |
“Community housing landlords have both financial and social responsibilities… The way we manage empty properties is particularly critical in helping us to keep the right balance.” (p8)
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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Handling Tenancy Disputes in the Small |
Residential Tenancies Authority (RTA)
Claims Tribunal
GPO Box 390, Brisbane, Qld, 4001.
Phone: 1300 366 311
Fax: (07) 3361 3666 |
www.rta.qld.gov.au
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Provides information for people going to a STC about a problem with a rental property. |
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Housing Appeals Committee: Appeal application for social housing clients |
Housing Appeals Committee
PO Box 1206
Burwood NSW 1805
Phone: 02 9715 7955
Freecall: 1800 629 794
Fax: 02 9715 7966 |
www.hac.nsw.gov.au
Or by contacting the Secretariat on 02 9715 7955 |
The HAC is an indepdendent appeals agency that reviews certain decisions made by NSW social housing providers, including community housing associations and co-operatives. Applicants and tenants of NSW social housing can ask for a decision to be reviewed by the HAC.
The application form is essential to commence teh appeal process and needs to be signed and dated by the client. |
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Housing Appeals Committee: Information brochure for Aboriginal and Torres Strait Islander people |
Housing Appeals Committee
PO Box 1206
Burwood NSW 1805
Phone: 02 9715 7955
Freecall: 1800 629 794
Fax: 02 9715 7966 |
www.hac.nsw.gov.au
Or by contacting the Secretariat on 02 9715 7955 |
The HAC is an indepdendent appeals agency that reviews certain decisions made by NSW social housing providers, including community housing associations and co-operatives. Applicants and tenants of NSW social housing can ask for a decision to be reviewed by the HAC.
The brochures contain easy to read instructions on how to lodge an appeal, what issues can be the subject of an appeal, and takes the client step by step through the apppeals process. |
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Housing Appeals Committee: Information pamphlet for social housing clients |
Housing Appeals Committee
PO Box 1206
Burwood NSW 1805
Phone: 02 9715 7955
Freecall: 1800 629 794
Fax: 02 9715 7966 |
www.hac.nsw.gov.au
Or by contacting the Secretariat on 02 9715 7955 |
The HAC is an indepdendent appeals agency that reviews certain decisions made by NSW social housing providers, including community housing associations and co-operatives. Applicants and tenants of NSW social housing can ask for a decision to be reviewed by the HAC.
The brochures contain easy to read instructions on how to lodge an appeal, what issues can be the subject of an appeal, and takes the client step by step through the apppeals process. |
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Housing People with Disabilities and Doing it Well
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Queensland Government Department of Housing.
Produced by Cabbage Tree Housing Service Incorporated.
communityhousing@housing.qld.gov.au |
www.housing.qld.gov.au |
Manual comprises principles, key outcomes and performance standards of an inclusive housing service; self assessment and planning framework for implementation; and checklists to guide acquisition of accessible housing options. |
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Housing Women Escaping from Domestic Violence |
Queensland Government Department of Housing.
Produced by Cabbage Tree Housing Service Incorporated.
communityhousing@housing.qld.gov.au |
www.housing.qld.gov.au
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Covers principles, key outcomes and performance standards of a responsive service;
implementation using examples and illustrations; a planning process for implementation; and a list of contacts of relevant services. |
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Introduction to Tenancy Law: A Workbook
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QCHC (funded by the Queensland RTA)
38 Hope Street
South Brisbane
Qld 4101
Phone: (07) 3844 9947
Fax: (07) 3844 3297
adminsupport@qchc.asn.au |
www.qchc.asn.au
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Outlines the rights and obligations of different types of CHO. Produced in plain English, It makes extensive use of exercises, summaries and checklists. Contains useful case studies and refers the user to other legal resources and contacts. |
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Managing General Tenancies
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Residential Tenancies Authority (RTA)
GPO Box 390, Brisbane, Qld, 4001.
Phone: 1300 366 311
Fax: (07) 3361 3666 |
www.rta.qld.gov.au
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Contains easy-to-follow instructions about the procedures to follow at the beginning of, during and at the end of a tenancy. |
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Policy & Procedure Manual, Section 6: Legal Action Against Tenants |
Aboriginal Housing Board of Victoria
Published by Vicnet
328 Swanston Street,
Melbourne, VIC 3000
Phone: (03) 8664 7001
Fax: (03) 9639 2175
vicnet@vicnet.net.au |
home.vicnet.net.au/~ahbv/
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Considers the process of preventing rental arrears and actions to deal with and contain rental arrears where they do occur, along with information on related legal processes. |
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Tenancy Matters Manual 1999 |
Association to Resource Co-op Housing (ARCH) & NSW Cooperative Housing
ARCH
Room 27A
94 Oxford Street
Darlinghurst NSW 2010
Phone: (02) 9361 6834 or
1800 066 834
Fax (02) 9361 6395
archnsw@arch.asn.au |
http://www.arch.asn.au
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The ARCH Tenancy Manual contains easy to follow advice, forms, sample policies and best practice up to date guidelines on running your co-op. |
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