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Compliance Auditing at Your Workplace
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Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
and then go to Publications, then select Guides. The Guides are listed alphabetically and this guide can be found under A for Auditing. |
Sets out the compliance elements used to determine if minimum workplace health and safety standards are being met. May also be used by employers and others to assist them to audit their own workplaces. Assumes a pre-existing level of knowledge about OH&S and an experience of workplace auditing. |
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Dispute Resolution in the Workplace
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The Dispute Resolution Centre
Alternative Dispute Resolution Branch,
Department of Justice and Attorney General
GPO Box 149
Brisbane Qld 4001
Phone: (07) 3239 3520
Fax: (07) 3221 2534
mailbox@justice.qld.gov.au |
www.justice.qld.gov.au |
Mediation on a fee-for-service basis A wide range of workplace disputes are suitable for mediation.
Examples include complaints of sexual harassment or similar grievances, conflicts between two-or more co-workers, conflicts involving whole workplaces, conflicts between management and employees. |
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Essential Volunteer Management |
Author: Rick Lynch and Steve McCurley, published on the web by the National CASA Association.
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org |
Article that sets out the basic framework of a volunteer management process. Topics covered are: Job Development, Recruitment, Interviewing, Orientation and Training, Supervision, and Recognition |
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Exit Interviews |
ETM Placements
GPO Box 1272L
Melbourne VIC 3001
Phone: (03) 9695 8888
Fax: (03) 9695 8903
etm@etm.com.au |
www.etm.com.au
and select Clients and then Client Resource Material and then click on Exit interviews. |
Explains the benefits of an exit interview, how to conduct an exit interview, and how to use the information gathered. May be useful in measuring outcomes of employment systems. |
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Fire Safety Hazard Sheet |
Community and Public Sector Union
Level 5, 191-199 Thomas Street Haymarket 2000
Phone: 1300 137 636
Fax: 1300 137 646 |
www.cpsu.org.au
Under the heading Browse News by Topic, select Health & Safety from the drop down box. Select information and resources and under the heading OHS issues, click on Fire Safety. |
Simple fact sheet that applies standard risk management process (i.e. identify, assess, eliminate or control and review) to the issue of fire safety. Includes a fire safety checklist. |
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A Guide to the Workplace Health & Safety Act 1995 |
Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
then go to Publications, then select Guides. The Guides are listed alphabetically and this guide can be found under L for Legislation. |
The Guide provides a brief but useful introduction to the Act and may be useful in providing some of the underpinning knowledge organisations require in developing their own occupational health and safety policies and procedures. |
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Human Resource Management Series – Good Practice Guide #1: An overview of the Employer’s Responsibility in the Employment Relationship
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Publications and then click on Price List and Order Form. |
An introduction and overview of the employer’s responsibilities. This Guide also outlines the elements of the employment relationship, different types of employment, the role of the Industrial Relations Commission and other Tribunals and the basics of navigating your way through the employment system.
Sample documents and tools are provided separately by email or on disk. |
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Human Resource Management Series – Good Practice Guide #2: Commencing the Employement Relationship
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Publications and then click on Price List and Order Form. |
This Guide covers HRM policies, establishing staffing needs, advertising and interviews, the elements of the employment relationship from appointment to probationary review and keeping employee records.
Sample documents and tools are provided separately by email or on disk. |
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Human Resource Management Series – Good Practice Guide #3: Managing the Employement Relationship
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Publications and then click on Price List and Order Form. |
This Guide Performance management; Professional development, training and supervision; Introduction of change; Occupational Health and Safety; Dispute resolution; and Record keeping.” (p5)
Sample documents and tools are provided separately by email or on disk. |
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Human Resource Management Series –
Good Practice Guide #4: Terminating the Employement Relationship
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Publications and then click on Price List and Order Form. |
This Guide covers HRM Policies; Types of Termination;
Industrial Relations Legislation; Harsh, Unjust or Unfair Termination;
Disciplinary Processes; Redundancy Processes and Entitlements;
and Learning from the Employee’s Departure.
Sample documents and tools are provided separately by email
or on disk. |
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Induct Employees
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Qld Department of Employment and Training
Head Office
GPO Box 69
Brisbane Qld 4001
Phone: 1300 369 925 (Employment enquiries)
See web site for regional office addresses and to complete online form for email enquiries. |
www.trainandemploy.qld.gov.au
and select For Business and employers, and then select Induct employees. |
Web page includes information on ‘What should an induction cover?’, ‘The employees first day’, ‘Induction in the first week’, and ‘Employee guidelines’. Includes a Job Description Form, Induction Flow Chart, and an Employee Induction Booklet for Small Business. |
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Interviewing Principles (1996)
Copyright: Lynch Associates, 1996. |
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org
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Outlines principles to follow to conduct more effective recruitment interviews, types of interview questions, and a sample competency model for hiring an administrative assistant in a small business. |
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Managing Health and Safety in Small Business
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Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
then go to Publications, then select Brochures. The brochures are listed alphabetically and this brochure can be found under B for Business. |
This brochure outlines the health and safety responsibilities of small business operators and highlights four key areas to consider: people, equipment, materials and the work environment. |
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Managing Your Volunteers |
Our Community Pty Ltd
PO Box 354 North Melbourne
3051 Victoria
Telephone: (03) 9320 6800
Fax: (03) 9326 6859
service@ourcommunity.com.au
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www.ourcommunity.com.au |
Topics covered in this resource include: Designing Job Descriptions for Volunteers, Online Volunteering, Recruiting Youth Volunteers, Screening Prospective Volunteers, and The Orientation Process |
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Model Code of Practice for Organisations Involving Volunteer Staff (2003) |
Volunteering Australia
Suite 2, Level 3
11 Queens Road
Melbourne VIC 3004
Phone: (03) 9820 4100
Fax: (03) 9820 1206
volaus@volunteeringaustralia.org |
www.volunteeringaustralia.org |
A one page information sheet that outlines all the policy areas an organisation needs to consider in relation to the recruitment and ongoing management of volunteers. |
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Precision Management: The Positive Discipline Approach
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Author: Rick Lynch.
Published on the web by:
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org |
An alternative approach to improving worker performance, based on building a positive self-image and assisting a worker to develop a plan for improvement. |
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Psychological Injuries: Managers Guide to Prevention and Management in the Workplace |
Comcare
GPO Box 9905 Canberra ACT 2601
Phone: 1300 366 979
Fax: (02) 6257 5634
ohs.help@comcare.gov.au |
www.comcare.gov.au
and select Safety, then select OHS Publications. Click on Browse publications by subject and under the heading Preventing and Controlling Hazards, select Psychological Injury. This resource can be viewed as a web page or downloaded on PDF format. |
Answers common questions about work related psychological injury (sometimes referred to as stress). Explains what it is, and what managers can do about reducing it. Includes information on factors that typically contribute to psychological injury. |
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Quality of working life strategy. Supervisor’s Handbook: Managing staff with stress responses
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Comcare
GPO Box 9905 Canberra ACT 2601
Phone: 1300 366 979
Fax: (02) 6257 5634
ohs.help@comcare.gov.au |
www.comcare.gov.au
and select Safety, then select OHS Publications. Click on Browse publications by subject and under the heading Preventing and Controlling Hazards, select Psychological Injury. This resource can be viewed as a web page or downloaded on PDF format. |
How to prevent problems resulting from response to stress, and steps to take if injury occurs. Includes how to recognise signs of stress response, and to create a working environment that improves health and productivity. Part of the Quality of Working Life series. |
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Risk Management Workbook: Service Industry. |
Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
and select Publications. Under the heading Information Products, select Business Management Tools, then select Risk Management Workbooks. Under the heading Service Industry, select either PDF or HTM format to access the document. |
“This workbook provides a plan to manage health and safety in your workplace.” (p2). |
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Running the Risk
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Volunteering Australia
Suite 2, Level 3
11 Queens Road
Melbourne VIC 3004
Phone: (03) 9820 4100
Fax: (03) 9820 1206
volaus@volunteeringaustralia.org |
www.volunteeringaustralia.org
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“to help volunteer involving organisations identify the range of risks that might affect them and their volunteer staff alike and implement strategies to deal with these risks” (p1) |
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Sample Financial Related Job Descriptions
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Nonprofit Financial Centre, USA
29 E. Madison St., Suite 1700, Chicago, Illinois 60602-4415
NFCinfo@NFConline.org |
www.nfconline.org |
Outlines the function and the duties and responsibilities of a Finance Director/Controller, Staff Accountant, and a Bookkeeper or Accounting Assistant. Also provides financial related criteria that should be in the job descriptions for Board members, Treasurer and Executive Director. |
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Sample Volunteer Management Policies
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Author: Steve McCurley, published on the web by the National CASA Association.
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org |
Resource contains sample policy statements on all areas of volunteer involvement in an organisation. These could be adapted to each organisation’s circumstance and used as model statements to help organisations develop their own policy documents. |
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The Management of Occupational Health and Safety in Commonwealth Agencies: Induction at the workplace |
Comcare
GPO Box 9905 Canberra ACT 2601
Phone: 1300 366 979
Fax: (02) 6257 5634
ohs.help@comcare.gov.au |
www.comcare.gov.au |
“This Guide contains information on: the supervisor’s role and responsibilities with regard to new workers, common problems faced by new workers, and suggestions to overcome these common problems.” (p4) |
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Tips for Involving Volunteers (2003) |
Volunteering Australia
Suite 2, Level 3
11 Queens Road
Melbourne VIC 3004
Phone: (03) 9820 4100
Fax: (03) 9820 1206
volaus@volunteeringaustralia.org |
www.volunteeringaustralia.org
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A useful starting point for organisations
considering using volunteers or that already do use volunteers
but have no policy or procedure framework. Other information
sheets include a Model Code of Conduct and Volunteer Rights |
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Train your staff |
Qld Department of Employment and Training
Head Office
GPO Box 69
Brisbane Qld 4001
Phone: 1300 369 935 (Training enquiries)
See web site for regional office addresses and to complete online form for email enquiries. |
www.trainandemploy.qld.gov.au |
Content of web page includes Benefits of training, Assess your training needs, Choose the right training, Training costs, and Developing a training culture. Also provides links to other relevant sites and information. |
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“Tri Safe” Management Systems Audit
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Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
and then go to Publications. Under the heading Information Products, select Business Management Tools and select Tri Safe. |
A comprehensive business management tool for industry to conduct self-safety audits. |
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Volunteer Evaluation |
Author: Steve McCurley, published on the web by the National CASA Association.
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org |
Resource covers issues like: ‘Why Evaluate Volunteers?’, Setting Up the Evaluation System, Conducting the Evaluation, and Dealing with Problem behaviour.
May be useful in measuring outcomes in the management of volunteers. |
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Volunteer Management: An Essential
Guide, 2nd Edition, May 2003
ISBN: 0 9585877 44
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Authors: Joy Noble, Louise Rogers and Andy
Fryar
Published by:
Volunteering SA Inc.
1st Floor Torrens Building, 220 Victoria Square, Adelaide,
SA 5000
Phone: (08) 8221 7177
Fax: (08) 8221 7188
volsa@volunteeringsa.org.au
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www.volunteeringsa.org.au
All publications listed can be purchased by using the online
ordering form. |
The book is divided into three sections which
cover the political, social and economic implications of volunteering;
policy development, workplace arrangements, designing volunteer
jobs, recruitment, interviewing, selecting and orientating;
and the role and responsibilities of managers, leadership, personnel
and organisational management, as well as evaluation and renewal
of programs. |
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Volunteer Management Resource Kit (2001)
Free |
Volunteering Queensland Inc.
GPO Box 623 Brisbane
Queensland 4001
Phone: (07) 3002 7600
Fax: (07) 3229 2392
vq@volqld.org.au |
www.volunteeringaustralia.org |
This resource covers all the essential areas involved in establishing and maintaining a volunteer program in a not-for-profit organisation. It is easy to work through containing a mixture of information, exercises and pro forma tools. |
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Volunteer Rights (2003)
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Volunteering Australia
Suite 2, Level 3
11 Queens Road
Melbourne VIC 3004
Phone: (03) 9820 4100
Fax: (03) 9820 1206
volaus@volunteeringaustralia.org |
www.volunteeringaustralia.org
and select Information Sheets and then select Volunteer Rights. |
A one page information sheet that could be given to volunteer workers and/or included in their induction/orientation pack. |
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Workplace Health & Safety Management: Self Assessment |
Qld Government Department of Industrial Relations, Workplace Health and Safety Qld
Phone: 1300 369 915
(General Contacts)
See web site for various office locations around the State. |
www.whs.qld.gov.au
and then go to Publications. Under the heading Information Products, select Business Management Tools and select Management Self Assessment. |
A practical resource that will enable an organisation to identify gaps in its existing health & safety management systems. |
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