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  Quality Improvement and Accreditation Resource Directory
 

About the Resource Directory
  About the Standards & Accreditation Framework
  National Accreditation Council
 

National Community Housing Standards Manual

What is Community Housing

 

 
 
  Generic Resources
 

Tenancy Management
 

Asset Management
  Tenant Rights and Participation
  Working with the Community
  Governance and Organisational Management
  Management Systems
 

Human Resource Management
 
  Board Building: Recruiting and Developing Board Members for Not-for-Profit Organizations

Alberta Community Development, Government of Alberta,

7th Floor, Standard Life Centre
10405 Jasper Avenue
Edmonton, Alberta T5J 4R7

Comdev.Communications@gov.ab.ca

www.cd.gov.ab.ca Based on a cycle of evaluating current & future leadership needs, recruiting board members, developing members to be effective, and sustaining their interest and commitment.
   
  Board Development: Developing Job Descriptions for Board Members of Nonprofit Organizations. A Self-Guided Workbook

Alberta Community Development, Government of Alberta,

7th Floor, Standard Life Centre
10405 Jasper Avenue
Edmonton, Alberta T5J 4R7

Comdev.Communications@gov.ab.ca

www.cd.gov.ab.ca “This workbook is a guide to help Board members develop and rewrite job descriptions that reflect the responsibilities of serving on a nonprofit board.” (p1)
  Board Essentials

BoardSource,

1828 L Street NW Suite 900,
Washington
DC 20036-5114

Contact Form on web site for email enquiries.

www.boardsource.org A comprehensive list of essential information such as safeguarding against conflict of interest, what goes in a Board manual, and job descriptions for office holders.
  Board Governance: The Basics


Minnesota Council of Nonprofits

2314 University Ave W. #20
St. Paul, MN 55114

info@mncn.org

www.mncn.org Covers issues such as conduct of the Board, conflict of interest, and the relationship between the Board and an Executive Director.
  Code of Governance for Housing Co-operatives

UK Confederation of Co-operative Housing

Fairgate House, 205
Kings Road, Tyseley,
Birmingham B11 2AA

info@cch-uk.org

www.cch.coop Aims “to clarify…how housing co-ops should be governed in order to provide maximum benefits for their members.” (p1)
  Conducting Effective Meetings

QCOSS
PO Box 306
RED HILL QLD 4059

Phone: (07) 3832 1266
Fax: (07) 3832 4119

qcoss@qcoss.org.au

www.qcoss.org.au
Select QCOSS Publications. This is publication no.13 (on page 2). (Please note that while this publication can be ordered online, QCOSS does not have a secure site for transmitting credit card details)
Based on the child care sector. Covers issues such as how to increase participation in meetings, developing meeting procedures, group dynamics, decision making processes and how to maintain the interest and enthusiasm of those involved.
  Conflict of Interest Policy

Community Services Council (CSC) Newfoundland and Labrador

Suite 201, Virginia Park Plaza
Newfoundland Drive, St. John's, NL
A1A 3E9

csc@csc.nf.net

www.envision.ca A web-based resource that covers the principles of conflict of interest and provides links to examples of policies for Boards and employees and to a practical exercise.
 

Corporate Governance Series, Good Practice Guide #1: What Makes Boards Work

ISBN: 1 876824 25 5

NSW Federation of Housing Associations

Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010

Phone (02) 9281 7144
Fax: (02) 9281 7603

nswfha@communityhousing.org.au

www.communityhousing.org.au
Select publications and then click on Price List and Order Form.
The resource covers:
What is good corporate governance? Who has responsibility? An effective and capable board; Clear roles and structures to support the board; Process for governance and board review; and a framework for ethical decision making
Useful samples and tools are included as appendices
  Corporate Governance Series, Good Practice Guide #2: Effective Reporting and Performance Monitoring
ISBN: 1 876824 26 3

NSW Federation of Housing Associations

Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010

Phone (02) 9281 7144
Fax: (02) 9281 7603

nswfha@communityhousing.org.au

www.communityhousing.org.au Select publication to order. The resource covers issues such as:
What does the board need to know? A performance reporting framework; Setting performance indicators and timeframes; Establishing report formats; Setting targets and benchmarks;
Risk management; and
Internal auditing.
Useful samples and tools are included as appendices
  Evaluating the Board

Carter McNamara for The Management Assistance Program, USA

See web site for contact details under various circumstances.

www.managementhelp.org Part of the Free Complete Toolkit for Boards and comprises several types of evaluation questionnaire, along with a useful article on how best to use them
  Free Complete Toolkit for Boards.

Carter McNamara for The Management Assistance Program, USA

See web site for contact details under various circumstances.

www.managementhelp.org Useful sections on recruiting and orienting new Board members, Ensuring Successful Committee and Successful Meetings, and Evaluating the Board.
 

Governing Boards: Their Nature and Nurture (1997)

ISBN: 0 7879 0916 5 (paperback)

Cyril O. Houle and Alan Schrader.
Published by BoardSource

1828 L Street NW Suite 900,
Washington
DC 20036-5114

Contact Form on web site for email enquiries.

www.amazon.com Covers topics such as policies and procedures, leadership, accountability, legal issues, roles, functions and limitations of the board, staff and the executive officer/ general manager.
  How to Get that Grant

Western Sydney Information and Research Service (WESTIR) Ltd.

PO Box 457, Blacktown, NSW 2148

Phone: (02) 96223011
Fax: (02) 96223500

westir@pnc.com.au

www.westir.org.au
and select Funding
Covers what an organisation can do to improve its chances of securing funding. The notes apply to grant submissions and tendering for contracted services. Includes a link to potential funding resources.
  How to Run a Good Meeting: A Guide for New Leaders

Center for Community Change

1000 Wisconsin Ave. NW
Washington DC 20007

info@communitychange.org

www.communitychange.org
A 14-point list including strategies to ensure effective meetings.
  Incorporated Associations Manual, 2001
Professor Myles McGregor-Lowndes
Centre for Philanthropy and Nonprofit Studies,
Faculty of Business,
QUT.

www.caxton.org.au

Publication is available to be purchased from The Caxton Legal Centre and select Publications or telephone (07) 3254 1811, or email caxton@caxton.org.au

“Creating, running or disbanding an incorporated association can present a minefield of legal obligations… this loose leaf publication cuts through the confusion and provides all the information every incorporated association needs.”
  Just a tick: A Best Practice Survival Guide for Committee and Boards of Management (1999)
ISBN: 0 958 58771 X

Written by Kate Reynolds.
Published by Volunteering SA

Volunteering SA Inc.
1st Floor, 220 Victoria Square
Adelaide SA 5000

Phone: (08) 8221 7177
Fax: (08) 8221 7188

volsa@volunteeringsa.org.au

www.volunteeringsa.org.au
Scroll down to find a brief outline of the resource. At the bottom of the page click on online ordering form to complete, print and forward to Volunteering SA with your payment.
Contents include: Roles of Committees;
• Responsibilities of Committees and Responsibilities of Individual Members;
• Finding and Keeping Committee Members;
• Roles and Responsibilities of Officer Bearers; and
• Meeting Procedures.

  Making Committees Work

Charity Village Ltd

160 Main Street South
P.O. Box 92536,
Brampton, Ontario, Canada,
L6W 4R1

help@charityvillage.com

www.charityvillage.com
Covers basic guidelines for successful committee meetings. Principles are equally applicable to any type of meeting.
 

Management Matters: ARCH Co-operative Housing Resource Manual, Volume 2

Association to Resource Co-op Housing (ARCH)

Room 27A, 94 Oxford Street
Darlinghurst NSW 2010

Phone: (02) 9361 6834
or 1800 066 834
Fax (02) 9361 6395

archnsw@arch.asn.au

www.arch.asn.au
You can either browse the manual online or purchase a hard copy. To purchase, click on download an order form.
“This manual is designed to provide general information on Organisational Management and Administrative Systems to successfully operate housing co-operatives in NSW.” (pii).
 

Managing a Community Organisation in Australia – 3rd Edition (November 2000)

ISBN 0 9577066 3 4

Gevers, Goddard and Jones (incorporating Leslie Gevers Community Management Service)

PO Box 133, North Fremantle
WA 6159

Phone: (08) 9336 7717
Fax: (08) 9336 7718

webinfo@ggj.biz

www.ggj.biz
The publication can be previewed and an order form downloaded.
“Produced in response to a need expressed by community organisations for clear and relevant information to assists them in managing their services on a day-to-day basis” (p5)
  A Non-Profit Capacity Self-Assessment Workbook for Rural Community-Based Housing Organizations

The Housing Assistance Council (HAC)

National Office
1025 Vermont Ave., N.W.
Suite 606
Washington, D.C. 20005

hac@ruralhome.org

www.ruralhome.org “A workbook for assessing the housing development capacity and ‘track record’ of rural nonprofit organizations…
Provides…simple definitions of capacity in different contexts and includes both quantitative and qualitative ways of measuring capacity.” (p1)
  Nonprofit Genie California Management Assistance Partnership (C-MAP). Copyright to CompassPoint Nonprofit Services.
Web-based resource.
www.genie.org Online resources and information for non profit organisations.
  Organizational Vision, Values and Mission: Building the Organization of Tomorrow

Cynthia D Scott, Dennis T. Jaffe & Glen R. Tobe.

Published by Crisp Publications Inc, California.

Distributed by In-Learning
PO Box 1051, Springwood, Qld 4127

www.inlearning.com.au Covers the five elements of the visioning process: Clarify values, scan the current environment, define the mission, create the vision and implement the vision.
Contains exercises, activities and examples to encourage participation.
  Overview of Organizational Change

The Free Management Library, hosted by the Management Assistance Program for Nonprofits, USA

mail@mapnp.org

www.managementhelp.org “There are certain basic guidelines useful in carrying out almost any form of planned, organization-wide change. [This resource] explains what organizational change is, why it’s needed and how to carry it out.” (p2)
  Planning (Many Kinds)

The Free Management Library, hosted by the Management Assistance Program for Nonprofits, USA

mail@mapnp.org

www.managementhelp.org In four sections that cover common types of plans (e.g. project planning, strategic planning etc), other types of plans (e.g. plans for fundraising, marketing and staffing etc), related links in the same library, and online discussion groups, newsletters etc.
  Principles and Practices for Nonprofit Excellence

Minnesota Council of Nonprofits

2314 University Ave W. #20
St. Paul, MN 55114

info@mncn.org

www.mncn.org Provides pointers to good practice principles and practices in areas relevant to the governance of CHOs including mission, values, program service and quality, Board composition, Board conduct, human resources and financial management.
  Small Business Planning: Achieving Success by Design, Not by Chance (2002)

Alan Williams.
Published by McGraw-Hill Australia Pty, NSW, as part of the Big Ideas for Small Business in Australia series.
www.sbdc.com.au
Enter name of author and/or title of book to order online.
Resource is designed to be worked through, providing a number of tasks and activities, including checklists and quizzes. It covers all aspects of planning including what it is and why it is needed, building a strategic plan and then marketing, operations, financial and human resource planning.
  Strategic Planning FAQs

California Management Assistance Partnership (C-MAP). Copyright to CompassPoint Nonprofit Services.

Web-based resource

www.genie.org
and in the FAQs section, select Strategic Planning
Answers to 15 common questions on strategic planning, including ‘Why plan?’, ‘ What does a “strategy” look like?’, and ‘What does a typical strategic planning process look like?’, etc.
  Strategic Planning (in nonprofit and for-profit organizations)

The Free Management Library, hosted by the Management Assistance Program for Nonprofits, USA

mail@mapnp.org

www.managementhelp.org “Simply put, strategic planning determines where an organization is going over the next year or more, how it’s going to get there and how it’ll know if it got there or not.” (p1)
  Successful Strategic Planning: Building a High Performance Business (1995)

Stephen G. Haines.
Published by Crisp Publications Inc., California.

Australian Distributors:
In Learning, PO Box 1051, Springwood, Qld 4127

www.inlearning.com.au Clearly sets out the three main steps in strategic planning: Plan to Plan (educating and organising), Developing a Strategic Plan, and Plan to Implement. Other books in the Crisp Fifty-Minute book series are available from the same source.
  The Secret of Successful Submissions

QCOSS
PO Box 306
RED HILL QLD 4059

Phone: (07) 3832 1266
Fax: (07) 3832 4119

qcoss@qcoss.org.au

www.qcoss.org.au
and under the heading Funding Resources select How to make a grants submission.
Simple, easy-to-follow advice and basic rules for preparing funding submissions.
 

The Secretary’s Handbook for Queensland Incorporated Associations, 3rd Edition, 2003

Professor Myles McGregor-Lowndes, Centre for Philanthropy and Nonprofit Studies, Faculty of Business

GPO Box 2434, Brisbane, Qld 4001

Phone: (07) 3864 1020
Fax: (07) 3864 9131

cpns@qut.edu.au

www.volqld.org.au

Available from Volunteering Queensland,

Phone: (07) 3002 7600
Fax: (07) 3229 2392

volqld@powerup.com.au

“This publication is designed to provide practical solutions for incorporated association secretaries.” (Preface)
“Designed to assist both the volunteer secretary of a small club or association and the professional secretary…” (p2)
  Viability Guides for Community Housing Organisations

QCHC
38 Hope Street, South Brisbane
Qld 4101

Phone: (07) 3844 9947
Fax: (07) 3844 3297

adminsupport@qchc.asn.au

www.qchc.asn.au
select title to place an email order

Alternatively telephone QCHC on (07) 3844 9947.

Four viability guides: Community Housing Viability; Models & Structures;
Amalgamations; and
Contracts & Community Housing.
“Some of the guides include tools to assist you to evaluate your current practices, to assess your viability and to explore different ways of operating” (Foreword, p5/6)
  Voluntary Treasurer’s Handbook

The Institute of Chartered Accountants in Australia, Queensland Branch

GPO Box 2054, Brisbane QLD 4001
Phone: (07) 3233 6500
Fax: (07) 3221 0856

qservice@icaa.org.au

www.icaa.org.au/
upload/download/treasurer.pdf
“This publication is intended to help small non-profit organisations…It attempts to cover, in broad terms, matters that honorary treasurers need to know about in order to keep their organisations on an even financial keel and out of trouble.” (p2)
  Writing Policy and Organisational Manuals Management

Alternatives Pty Ltd.

PO BOX 181
Coogee, NSW, 2034
AUSTRALIA

Phone: (02) 9665 7737
Fax: (02) 9315 7542

paul.bullen@mapl.com.au

www.mapl.com.au Covers the principles behind developing policies, the steps involved in writing policies, useful formats and examples.
         
 
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