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Accreditation and Quality Improvement Tools |
National Community Housing Accreditation Council, under the auspices of the National Community Housing Forum
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www.nchf.org.au
Generic tools are in the right hand column. Tools from NSW, Vic and Qld are in the left hand column.
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Generic accreditation and quality improvement tools have been developed to guide organisations through self assessment and quality improvement planning. |
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Basic Guidelines for Successful Planning Process
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The Free Management Library, hosted by the Management Assistance Program for Nonprofits, USA
mail@mapnp.org |
www.managementhelp.org |
Part of a comprehensive web-based resource for all types of planning (see section 5). Provides a basic overview of typical phases in any planning process. Includes links to appropriate tools |
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Building a Better System: The Manual |
National Community Housing Forum (NCHF)
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www.nchf.org.au
This resource can be found under the heading Good Practice and Service Standards and can be downloaded to disk. |
Provides summaries of work & projects presented at the Expo of Best Practice in 1999. Areas covered include improving outcomes,
supporting growth,
managing community housing, and developing indigenous housing. |
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Characteristics of Good Practice |
The Bank of Good Practice for Continuous Improvement ,
Housing Corporation,
149 Tottenham Court Road
London W1T 7BN, UK
bgp@housingcorp.gsx.gov.uk |
www.bankofgoodpractice.org
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A simple list that sets out the characteristics of good practice. |
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Charity Village
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Charity Village Ltd
160 Main Street South
P.O. Box 92536,
Brampton, Ontario, Canada,
L6W 4R1
help@charityvillage.com |
www.charityvillage.com |
A Canadian web-based ‘Library’ facility, with a Research Section that includes information for Boards of Directors, HRM and strategic planning. Resources section includes links to Australian non-profit web sites. |
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Community Tool Box (CBT) |
University of Kansas, USA
Work Group on Health Promotion & Community Development
4082
Dole Human Development Center
1000 Sunnyside Ave.
University of Kansas
Lawrence, KS 66045-7555 (U.S.A.)
Toolbox@ku.edu |
ctb.ku.edu |
Developed to support organisations involved in promoting community health and development. Topics covered include policy development, strategic planning, increasing participation, evaluation etc |
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Evaluation |
Management Alternatives Pty Ltd.
PO BOX 181
Coogee, NSW, 2034
AUSTRALIA
Phone: (02) 9665 7737
Fax: (02) 9315 7542
paul.bullen@mapl.com.au |
www.mapl.com.au
Click on each section (e.g. Tools) to access information and other related links. |
A six section web page that outlines a wide range of potential evaluation strategies and provides a link to some potentially useful evaluation tools, including a tool to facilitate ‘outcomes thinking’. |
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Good Practice Guide 2: Code of Ethical Conduct (1999)
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NSW Federation of Housing Associations
Suite 301, 64-76 Kippax Street, Surry Hills NSW 2010
Phone (02) 9281 7144
Fax: (02) 9281 7603
nswfha@communityhousing.org.au |
www.communityhousing.org.au
Select Good Practice Guides (1998-2004) and click on more info to access an order form. |
Provides assistance to community housing providers on developing policies and procedures regarding ethical conduct.
Checklists, sample forms, formats and model policies and procedures are provided on disk. |
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HB 436:2004 (Guidelines to AS/NZS
4360:2004) : Risk Management Guidelines Companion to AS/NZS
4360:2004
ISBN: 0 7337 5960 2 |
Standards Australia
GPO Box 5420,
Sydney, NSW, 2001
Phone: (02) 8206 6000 or
1300 654646
sales@sai-global.com |
www.riskinbusiness.com |
This Handbook is a companion document to AS/NZS 4360 Risk
Management. The two documents are intended to be used together,
with the Handbook providing important commentary, guidance and
examples on the implementation of the Standard. |
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Housing Act 2003 |
Office of the Queensland Parliamentary Counsel
PO Box 185
Albert Street
Brisbane Q 4002
Fax: 3229 7426
legislation.queries@oqpc.qld.gov.au |
www.legislation.qld.gov.au
Scroll down until you reach this piece of legislation to download a PDF version. |
Replaced the Housing Act 1945. Under the Act an organisation must be registered as a ‘registered provider’ in order to receive ‘assistance’ to provide ‘housing services’. |
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Housing Regulation 2003: Subordinate Legislation 2003 no.333 |
Office of the Queensland Parliamentary Counsel
PO Box 185
Albert Street
Brisbane Q 4002
Fax: 3229 7426
legislation.queries@oqpc.qld.gov.au |
www.legislation.qld.gov.au
Scroll down until you reach this piece of legislation to download a PDF version. |
Enabling legislation that supports the Housing Act 2003 and contains the Community Housing Regulations. |
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Performance Indicators
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Management Alternatives Pty Ltd.
PO BOX 181
Coogee, NSW, 2034
AUSTRALIA
Phone: (02) 9665 7737
Fax: (02) 9315 7542
paul.bullen@mapl.com.au |
www.mapl.com.au |
Covers what performance indicators are, how to develop them and how to use them. Also includes questionnaires to help an organisation work out whether performance indicators will be useful for them. |
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Pursuing Customer Satisfaction in the Human Services |
Social Options Australia
PO Box 6570 Halifax St
Adelaide South Australia 5000
Phone: (08) 8326 8033
Fax: (08) 8339 1074
info@soa.com.au |
www.soa.com.au
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“Pursuing customer satisfaction does not mean pandering to every whim and fancy of your users – it means ensuring that the customer experiences a quality service which meets their identified needs to the best of your ability within your resources and your charter.” (p8).
Includes sections on developing criteria for assessing customer satisfaction and on methods of assessing customer satisfaction. |
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Outcome Measurement in Nonprofit Organizations: Current Practices and Recommendations (2001)
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Elaine Morley, Elisa Vinson, and Harry P. Hatry
Published by
Independent Sector, 1200 Eighteenth Street, NW, Suite 200
Washington, DC 20036
info@IndependentSector.org |
www.independentsector.org
Look for the title of this publication and click on Summary. This will allow you to download a free summary of the publication and an order form if you wish to purchase the full document. |
Aimed at managers and staff of non profit organisations and provides examples of procedures that organisations have used to measure outcomes. Sections include: Types of Outcome Information Collected, Data Collection Procedures for Measuring Outcomes, Analysis of Outcome Information, and Reporting and Use of Outcome Information. |
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Risk Management: AS/NZ 4360:2004 (2004)
ISBN: 0 7337 5904 1 |
Standards Australia
GPO Box 5420,
Sydney, NSW, 2001
Phone: (02) 8206 6000 or
1300 654646
sales@sai-global.com |
www.riskinbusiness.com
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This Standard provides a generic guide for managing risk. This Standard may be applied to a very wide range of activities, decisions or operations of any public, private or community enterprise, group or individual.
This Standard should be applied at all stages in the life of an activity, function, project, product or asset. |
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Take Action Meeting Form |
National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org
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Form to use or adapt to record ‘Action Minutes’ for meetings. |
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To Meet or Not to Meet
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National CASA Association
100 W. Harrison
North Tower, Suite 500
Seattle, WA 98119
staff@nationalcasa.org |
www.casanet.org |
Dot point lists to help decide on whether a meeting would be useful or not. |
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Using Consultants:
A guide to good results and value for money |
Management Alternatives Pty Ltd.
PO BOX 181
Coogee, NSW, 2034
AUSTRALIA
Phone: (02) 9665 7737
Fax: (02) 9315 7542
paul.bullen@mapl.com.au |
www.mapl.com.au
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“Sometimes consultants make very positive contributions to community organisations and their services. Sometimes they don’t. What do you need to do to get good results and value for money?” (p1) |
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Writing Policy and Organisational Manuals
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Management Alternatives Pty Ltd.
PO BOX 181
Coogee, NSW, 2034
AUSTRALIA
Phone: (02) 9665 7737
Fax: (02) 9315 7542
paul.bullen@mapl.com.au |
www.mapl.com.au |
These tools are designed to help people working in smaller community organisations develop written policies and organisational manuals. |
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